Only 55% of College Students Agree Their Educational Experience Is Worth It | national company

PROVO, Utah and SEATTLE–(BUSINESS WIRE)–March 17, 2022–

Only half of current students (55%) agree the education they receive is worth their tuition, even after vaccines have made in-person learning increasingly possible over the past year. the new search from Qualtrics (Nasdaq: XM) also reveals a disconnect between students and administrators when it comes to student satisfaction with the social aspects of college. Seventy-eight percent of administrators say students are satisfied with their social experience, while only 58% of students say they are.

More … than 1 million fewer students are enrolled in US colleges this school year than in 2019—an ongoing enrollment crisis that is forcing institutions to invest in ensuring students feel included, heard, and understood.

Students who feel their school understands what is important to them report higher levels of satisfaction with their school. Students who feel understood have 41 percentage points higher levels of satisfaction (89% vs. 48%) with their school experience, as well as 24 percentage points higher levels of satisfaction (67% vs. %) with regard to their social experience.

A fulfilling social life, which involves feelings of inclusion and well-being, is key to the overall student experience. Only 61% of students are satisfied with their social life and only 59% say they feel connected to their peers at their institution.

Students who say their institution understands what is important to them also report feeling supported by school staff, faculty, and leaders at significantly higher rates. Among students who say their school understands them, 83% agree that school leaders care about them. But of students who said their school doesn’t understand what’s important to them, only 37% agree that leaders care.

“To provide the best possible student experience, higher education leaders must not only provide regular opportunities for feedback across all channels, but also show that they are listening and actually using that feedback to make improvements. tangible throughout the student journey, at the institutional and individual level,” said Omar Garriott, global head of education at Qualtrics. “Our research shows that student satisfaction is directly linked to a sense of belonging and having their voice heard. Opportunities abound for schools to continue to prioritize student experience and develop feeling programs put in place during the pandemic.

Students who say their institution understands what is important to them report higher levels of satisfaction:

Students who say their institution understands what is important to them

Students who say their institution does not understand what is important to them

Accept that they have the opportunity to give their opinion



Accept that their voice is heard when they give their opinion



Are satisfied with their academic experience



Are satisfied with their social experience



Are satisfied with their overall experience




This study was conducted between January 27, 2022 and February 8, 2022. Respondents were identified through a panel and considered eligible if they live in the United States, are at least 18 years old, and are currently registered in a college or bachelor’s degree. program. Respondents who did not meet the quality standards were removed. The total number of respondents is 1,009.

To learn more about the results of the study, visit:

About Qualtrics XM for Education

With more than 20 years of experience in education, Qualtrics now serves more than 4,000 K-12 and higher education institutions globally, including 99 of the top 100 business schools and more. half of America’s Top 50 school districts, helping them understand and improve the experiences they provide. Qualtrics solutions are purpose-built to help education leaders understand experiences across departments, take the right steps to attract and retain students and staff, and increase engagement and success. Qualtrics’ XM for Education solutions uncover unique insights into student journeys and enable school leaders to close experience gaps, resulting in increased enrollment, retention, and graduation.

To learn more about XM for Education, please visit

About Qualtrics

Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four fundamental experiences of business: customer, employee, product and brand. More than 16,750 organizations around the world use Qualtrics to listen to, understand and act on experiential data (X-data™) – the beliefs, emotions and intentions that tell you why things happen and what happens. have to do about it. The Qualtrics XM Platform™ is an action system that helps companies attract customers who stay longer and buy more, engage employees who create a positive culture, develop breakthrough products people love, and create brand that excites them. To learn more, please visit

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CONTACT: Erica Evans

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SOURCE: Qualtrics

Copyright BusinessWire 2022.

PUBLICATION: 03/17/2022 08:30 / DISK: 03/17/2022 08:32

Copyright BusinessWire 2022.

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